Orders are processed Monday through Friday and are shipped within 3-5 days of placement, excluding weekends and public holidays. Orders are shipped via United States Priority Mail within 3-5 days of receiving payment with tracking numbers. We personally wrap each package carefully to ensure it gets to you safely. 

All items are one of a kind and never mass produced. Requests are more than welcome and you will be notified for product availability. 

All sales are Final. No returns. If for any reason you are not satisfied with your order, please let us know and we will work with you to ensure a positive shopping experience. We encourage you to ask any questions you may have before purchasing. 

Once a tracking number has been issued, HEMNES is not responsible for lost or stolen packages. 

After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract. Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by HEMNES.